![]() We will address the issue with staff, housekeepers and inspectors, to improve on these items on inspections for future guests. We know there are many choices in Ocean City and understand our property may not be the right fit for everyone. ![]() We do have replacement mattresses, mechanisms on hand should we need replacing parts and new sofas on hand to exchange broken ones. ![]() I can assure everyone reading this review our sofas are not from 1950, they are standard hotel line sleeper sofas. We consider them the perfect place to hang out, grab a drink and let the kids play. Our pool and am very sorry this poster felt it was small, is very large in comparison to other hotel pools in the area but yes can be crowded especially after a day at the beach or our indoor pool on a rainy day. We strive to improve daily, our staff is not perfect however that is not an excuse for subpar standards. I am so sorry the room was not up to the level of standards on arrival and this issue will be researched and dealt with. We certainly consider us a family friendly resort. I am sorry this reviewer's first impression was a negative one. We appreciate your review and hope you will consider us again for next year's tournament. I am sorry again the personnel you encountered did not deliver the level of service the Francis Scott Key tries to deliver. We really try to give our guests the vacation they deserve and pay for. I am going to take your feedback in consideration for planning upgrades for next season, especially the window treatments. I am glad you shared the positives with the negatives about the property. Again, I am sorry the supervisor you encountered was not sympathetic to your situation and will address it with him. Yes, although full, we have until 4pm to guarantee check-in time for the next guests so we could of extended it a bit more had I been involved. I understand there was some noise from a neighboring team's building and am sorry it impacted your last night with us. HI Jodi, This is Heather, the General Manager and I respond to all the reviews and am very sorry I was not able to catch you on your request that day. Barcelo Bavaro Palace All Inclusive Resort.Hilton Hawaiian Village Waikiki Beach Resort.Hotels near Salty Siren (OC Siren, LLC).Where family and friends meet to enjoy great food, awesome drinks, and live entertainment. Hotels near Ocean City Fishing Center - Day Charters Crawl Street Tavern in downtown Ocean City.Hotels with Military Discounts in Ocean City.InterContinental (IHG) Hotels in Ocean City.Francis Scott Key Family Resort Features.Hotels near Francis Scott Key Family Resort.Sincerely, Heather Brunning General Manager 41 ext 103. We would like for your to reconsider your opinion of our hotel, should you decide to return you may contact me directly to over see you hotel stay start to finish. We value you opinion and will speak to our housekeeping inspectors directly about this issue. We strive to accommodate all of our guests with comfortable accommodations and I am sorry you were not satisfied with your stay. I am truly sorry you felt we were trying to cover anything up as that is not our intent. 95% of our guests are respectful of our non-smoking policy and it is unfortunate at times others feel they can break the rules. We do have an ionizer we treat the rooms with if smoke is found and that purifies the air within a significant amount of time. At times sensitivity levels of staff members are different and a room inspector may not of picked up on the smell while in the room. We do charge a smoke recovery fee for evidence of smoking in our rooms. We post all of our guest rooms and public areas of the hotel as non-smoking. Thank you attylawrencebrown for the review, we accept the good with bad. ![]() Finest Punta Cana By The Excellence Collection All Inclusive.Hilton Tulum Riviera Maya All-Inclusive Resort.Melia Punta Cana Beach Wellness Inclusive - Adults only.Hotels near Ocean City Fishing Center - Day Charters.
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